The following booking conditions
form the basis of your contract with UKSG Limited. Please read them carefully
as they set out our respective rights and obligations. We rely on mutual trust
and understanding between you and ourselves.
1. Making a booking.
When you have chosen your holiday, you should contact either your travel agent
or ourselves direct in writing or by telephone. At the time of booking, you must
complete and sign a booking form which must be signed by the first named person
on the booking (“the party leader”). The party leader must be at least
18 and must be authorised to make the booking on the basis of these booking conditions
by all persons named on the booking. By signing the booking form, the party leader
confirms that he/she is so authorised and that all party members agree to be bound
by these booking conditions. The party leader is responsible for making all payments
due to us. The completed signed booking form must then be sent to us with the
deposit indicated on the booking form, together with all applicable insurance
premiums if required (you must be insured - see clause 5). A higher deposit may
be required where we have bought additional travel arrangements specifically for
your holiday, or where additional terms have been imposed on us by suppliers.
You will be notified of any unusual deposit conditions prior to confirmation by
us of your booking. The balance of the holiday cost must be received by us not
less than 8 weeks before departure. If booking within 8 weeks of departure, the
full cost of the holiday must be paid at the time of booking. You may make a booking
by telephone and indeed we suggest you do so to ensure that accommodation and/or
aircraft seats are available for the required dates. Except as set out below,
all telephone bookings will be provisional and will be held for 2 days pending
receipt of your completed booking form and deposit/full payment as applicable.
If your booking form and payment is not received within 2 days, the booking will
automatically lapse. For telephone bookings made 10 weeks or less before departure
where payment is made by credit/debit/charge card, the booking will be a firm
one and a contract will come into existence immediately we give you verbal confirmation.
(If it is necessary for us to specially request additional flight seats or other
services to confirm your booking, you must provide a credit card authority in
respect of the costs of such seats/services before they can be requested. You
will be obliged to pay these costs even if you decide not to proceed with the
booking as we will be committed to paying them from the time the request is made.
A contract will come into existence as soon as we receive confirmation of all
such additional services from the supplier(s) concerned.) If you book through
one of our authorised travel agents, all monies paid to him for the holiday services
provided or arranged by us will be held on our behalf until they are paid to us
or refunded to you. Please check your confirmation account, tickets, final itinerary
and all other documents you receive from ourselves, or your travel agent, immediately
on receipt. You must contact us straight away if any information appears to be
incorrect as it may not be possible to make changes later. We regret we cannot
accept any liability if we are not notified of any inaccuracies in any document
within 14 days of our sending it out.
2. Your contract.
Subject to availability, a binding contract on the basis of these booking conditions
will come into existence on the happening of the first of the following events
as applicable: (1) when we dispatch a confirmation invoice to you or your travel
agent or (2) for bookings made 10 weeks or less before departure when verbal confirmation
is given to your travel agent or if you are booking direct by telephone within
this period and paying by credit/debit/charge card, when we give you verbal confirmation
(or (3) as set out in clause 1 above where we have to specially request flight
seats or other services in order to confirm your booking). Your contract with
us will be governed by English law and is subject to the non-exclusive jurisdiction
of the Courts of England and Wales. In these booking conditions references to
“you” means all persons named on the booking (including any individuals
who are added or substituted at a later date). References to “we”
and “us” are references to UKSG Limited.
Once your booking has been confirmed, the price of your holiday as shown on your
confirmation account will not be increased except as set out below or where you
change your booking (see clause 9). The price of your holiday is subject to increase
up to 30 days before departure should € exchange rate drop below 1.45 to
British £ sterling transportation costs increase (e.g. fuel, scheduled air-fares
and any other airline surcharges which are part of the contract between airlines
(and their agents) and the tour operator/organiser) or any of our costs increase
due to government action (e.g. increases in VAT or any other government imposed
increases). Even in this case, we will absorb increases up to a total amount equivalent
to 2% of the holiday price which excludes insurance premiums and any amendment
charges. Only amounts in excess of this 2% will be surcharged. If this means paying
more than 10% of the holiday price, you will be entitled to cancel your holiday
with a full refund of all money paid to us except for any premium paid for holiday
insurance and amendment charges. Should you decide to cancel because of this,
you must exercise your right to do so in writing within 14 days from the issue
date printed on the surcharge invoice. If you do not tell us that you wish to
cancel within this period of time, we are entitled to assume that you do not wish
to cancel and will pay the surcharge. Any surcharge must be paid with the balance
of the cost of the holiday or within 14 days of the issue date printed on the
surcharge invoice, whichever is the later. We promise not to levy a surcharge
within 30 days of departure. We reserve the right to increase or decrease brochure
prices of unsold holidays and correct errors at any time. We reserve the right
to correct errors in both advertised and confirmed prices. You must check the
price of your chosen holiday at the time of booking. When booking by telephone,
any price quoted over the phone will be regarded as provisional until a signed
booking form has been received by us at which time a final price will be calculated.
We regret no refunds can be given in the event of any decrease(s) in our costs.
In the case of catered holidays, Festive/Gala meals (ie. at Christmas/Easter)
are not included in the holiday prices unless otherwise stated. Please refer to
individual price panels in the price guide for details on calculating holiday
4. Additional charges.
When you pay for your holiday by credit/charge card, we reserve the right to levy
a 2% handling charge for each payment made by these means (no charge for Switch/Delta
transactions). Late payment of you final balance is subject to a £15 admin
It is a condition of our acceptance of your booking that you have adequate personal
travel insurance. You are advised to take out the cover we have arranged with
PTI Ltd (see Insurance section). Where you decline the PTI Ltd Assistance cover,
you must confirm that your alternative insurance policy is at least as comprehensive
in all sections as the PTI Ltd cover and give details of your alternative policy
(insurer and policy number) on the booking form. If you fail to do so, we will
add the appropriate premiums for the personal travel insurance we offer to your
confirmation invoice. These premiums must be paid as soon as possible as cover
will not be effective until we receive all applicable premiums in full. You are
strongly advised to read your insurance policy details before departure. It is
your responsibility to ensure any insurance policy you take out meets your particular
requirements. We do not check alternative insurance policies.
6. Passports, visas and health requirements.
It is your responsibility to ensure you are in possession of a valid passport
and, if necessary, any visa. General information on passport, visa, and health
requirements is shown in our price guide. We regret we cannot accept any liability
if you are refused entry onto any transport or into any country due to failure
on your part to carry correct documentation. Passport, visa, and health requirements
are subject to change and it is your responsibility to check the up-to-date position
in good time before departure. If failure to have any necessary travel or other
documents results in fines, surcharges or other financial penalty being imposed
on us, you will be responsible for reimbursing us accordingly.
7. Special requests.
All special requests must be clearly noted on the booking form at the time of
booking. We will endeavour to pass these on to the supplier(s) concerned. Your
commitments to us
8. Paying for your holiday.
You must ensure you pay for your holiday in accordance with paragraph 1. If you
have not paid in full by 6 weeks before departure your holiday will be cancelled
and you will lose your deposit and any insurance premiums you have paid.
9. Changing your holiday.
If you wish to make any changes to your holiday after it has been confirmed you
must notify us in writing as soon as possible and, we will, at our discretion,
endeavour to assist. We cannot guarantee we will be able to meet any such requests.
Where we can meet any request, a minimum fee of £15 per passenger named
on the booking form will be charged together with any costs incurred by us as
a result, such as faxes or long-distance telephone calls and/or incurred or imposed
by any of our suppliers. For amendments to accommodation, car, passenger names
or departure dates requested within six weeks of departure, cancellation charges
as set out in paragraph 10 may apply. The amended arrangements will then be treated
as a new booking. Cancellation charges will not, however, be payable where you
wish to substitute a party member introduced by you where the original party member
is prevented from travelling (e.g. due to death or serious illness of a close
family relative, his/her own personal illness or injury, jury service, redundancy
or unavoidable work commitments). In this situation, you must request the substitution
in writing not less than 28 days before departure and produce documentary proof
of the reason for the transfer. The amendment fee of £15 per passenger named
on the booking form will be payable, in addition to any charges or costs levied
by suppliers. Important note: name changes or departure changes are not always
permitted by the carrier (the company that provides your transportation). We will
do our best to help you, but most carriers treat name changes as cancellations
and charge accordingly. These charges will be passed on to you. Once airline tickets
have been issued any changes made to the ticket may result in you having to pay
for the cancelled ticket and purchasing a new ticket at full cost.
10. Cancelling your holiday.
If you need to cancel your holiday, the person who signed the booking form must
notify us immediately in writing. The following cancellation charges (calculated
as a percentage of the total holiday cost excluding insurance premiums and amendment
charges which are non-refundable in the event of your cancellation) are payable
from the date we receive your written notification.
More than 42 days prior to departure loss of deposit
42 to 29 days prior to departure 50% of total cost
28 to 15 days prior to departure 60% of total cost
14 to 8 days prior to departure 90% of total cost
7 to Date of departure onwards 100% of total cost
If some members of your party are forced to cancel, cancellation charges will
be levied. Remaining passengers in the party must pay any increased costs for
the holiday. Depending on the reason for your cancellation, you may be able to
re-claim these cancellation charges (less any applicable excess) under the terms
of your insurance policy. Claims must be made directly to the insurance company
If you have a problem during your holiday, please bring it to the attention of
our local representative/agent and the supplier immediately so that they have
an opportunity to put it right at the time. If no representative/agent is available
in that area, please contact our UKSG H/Q office direct. If your complaint cannot
be completely resolved locally, you must inform our representative/agent and follow
this up within 30 days of your return home by writing to our Customer Relations
Manager in UKSG giving your booking reference and full details of your complaint.
If you fail to follow this simple procedure, we cannot accept responsibility for
any claim, as we have been deprived of the opportunity to investigate and rectify
the problem. This does not prevent you pursuing your complaint elsewhere.
12. Late arrival and behaviour.
It is your responsibility to ensure that you are at the correct departure points
in good time before departure. We cannot accept any responsibility if you miss
aircraft or ferries as a result of your checking in late or your connecting transport
being delayed. At all times during your holiday, you are expected to have consideration
for your fellow passengers and other third parties. If in the opinion of ourselves,
any airline pilot, accommodation owner or other person in authority, you are or
appear to be behaving in such a way as to cause, or to be likely to cause, danger,
distress, annoyance or damage to property, either ourselves or the supplier concerned
may terminate your holiday arrangements. In this situation, we will have no further
liability to you and will not be responsible for meeting any expenses you incur
as a result, making any refund or paying any compensation. In addition, you will
be responsible for any expenses we incur as a result of your behaviour such as
the cost of diverting the aircraft.
13. Our commitments to you
Changes and cancellations by us. We start planning the holidays we offer many
months in advance. Occasionally, we have to make changes to and correct errors
in the brochure and other details both before and after bookings have been confirmed
and cancel confirmed bookings. Whilst we always endeavour to avoid changes and
cancellations, we must reserve the right to do so. However, we promise we will
only cancel your confirmed booking after the date the balance of the cost of your
holiday must be paid where you have failed to make all payments due in full and
on time or where we are forced to do so as a result of circumstances outside our
control. We will not cancel after this date for any other reason. Most changes
are minor. Occasionally, we have to make a “significant change”. A
“significant change” might include one or more of the following changes
when made before departure: a change of accommodation to that of a lower official
classification or standard for the whole or a major part of the time you are away,
a change of accommodation area for the whole or a major part of the time you are
away, the closure of the only or all advertised swimming pool(s) at your accommodation
for an extended period (we may exclude outdoor unheated pools between 1 Nov –
31 March at our discretion) and, in the case
of tours, a significant change of itinerary missing out one or more major destinations
substantially or altogether. All other changes are treated as “minor”
changes. If we have to make a significant change or cancel, we will tell you as
soon as possible. We will offer you the choice of the following options:
(a) you may accept our offer of a replacement holiday of equivalent or higher
quality (subject to availability); or
(b) you may accept our offer of a replacement holiday of a lower quality (subject
to availability) and we will refund the difference in the price; or
(c) you may ask us for a refund of the money you have paid.
Please note, the above options are not available where any
change made is a minor one. In addition, we will pay you compensation as set out
below in table A if you take option (a) or (b) above or compensation as set out
in table B if you take option (c) above subject to the following exception. Compensation
will not be payable and no liability beyond offering the above mentioned choices
can be accepted where we are forced to make a change or cancel as a result of
unusual and unforseeable circumstances beyond our control, the consequences of
which we could not have avoided even with all due care.
Period before departure a significant change or cancellation
is notified to you or your travel agent Compensation per passenger (excluding
70 days + Nil Nil
70 - 43 days £15 £15
42 - 29 days £30 £15
28 - 15 days £60 £30
14 - 8 days £80 £50
7 - 0 days £100 £50
In all cases, our liability for significant changes and cancellations is limited
to offering you the above mentioned options and, where applicable, compensation
payments. No compensation is payable for minor changes. Very rarely, we may be
forced by “force majeure” (see clause 14) to change or terminate your
holiday after departure but before the scheduled end of your time away. This is
extremely unlikely but if this situation does occur, we regret we will be unable
to make any refunds (unless we obtain any refunds from our suppliers), pay you
any compensation or meet any costs or expenses you incur as a result.
14. Force Majeure.
Except where otherwise expressly stated in these booking conditions, we regret
we cannot accept any liability or pay any compensation where the performance or
prompt performance of our contractual obligations is prevented or affected by
reason of circumstances amounting to “force majeure”. In these booking
conditions “force majeure” means any event which we or the supplier
of the service(s) in question could not, even with all due care, avoid. Such events
may include war or threat of war, civil strife, natural or nuclear disaster, industrial
dispute, terrorist activity, fire, adverse weather conditions, unforeseen local
building/roadworks, unavoidable technical problems with transport and all similar
circumstances beyond our control.
15. Our responsibility for your holiday.
(i) Except where otherwise stated, we accept responsibility if the services we
have contractually agreed to provide prove to be deficient or not of a reasonable
standard, regardless of whether such services are provided by ourselves or our
suppliers. In addition, we accept responsibility for the acts and omissions of
our employees, agents, suppliers and sub-contractors (providing they were at the
time carrying out work authorised by us). Except where loss and/or damage to or
of luggage or personal possessions is concerned or a lower limitation applies
if we are found liable, our maximum liability under this clause is, however, limited
to three times the price of the holiday (excluding insurance premiums and amendment
charges). This maximum amount will only be payable where everything has gone wrong
and you have not received any benefit at all from your holiday. For loss and/or
damage to or of luggage or personal possessions (including money), our maximum
liability in all cases is limited to the limits set out in the Warsaw Convention.
(ii) Except where otherwise stated, we also accept responsibility should you suffer
death, bodily injury or illness as a result of any failure to perform or improper
performance of any part of our contract with you by any of our employees, agents,
suppliers or sub-contractors (providing they were at the time carrying out work
authorised by us) subject to the following exceptions. We will not be liable where
this was caused by the act(s) and/or omission(s) of the person(s) affected or
those of a third party not connected with the provision of your holiday arrangements
and which were unforeseeable or unavoidable or an event which either ourselves
or the supplier of the service(s) in question could not have foreseen or avoided
even with all due care. (iii) Except where otherwise expressly stated in these
booking conditions, where any claim or part of a claim concerns or is based on
any travel arrangements (including the process of getting on and off the transport
concerned) provided by any air, sea, rail or road carrier or any stay in a hotel,
the maximum we will have to pay you in respect of that claim or that part of a
claim if we are found liable to you on any basis is the maximum which would be
payable by the carrier or the hotel keeper concerned under the applicable international
(e.g. Warsaw Convention as amended for international travel
by air and/or, for EU registered carriers, the EU Regulation on Air Carrier Liability
for international and national travel by Air, Athens Convention for international
travel by sea) in that situation. You must give credit for all payments due or
received from any carrier or hotel keeper which in any way relate to the claim
in question. If any payment is made to any person, they must pass on to ourselves
or our insurers any rights that they may have to pursue any third party and must
co-operate with ourselves and our insurers in obtaining recovery. deemed to have
accepted these conditions which are available on request from ourselves or the
suppliers direct. (iv) The acceptance of liability set out in paragraphs 15 (i)
and (ii) is subject to paragraph 14. (v) If, through misadventure on an activity
not forming part of your inclusive holiday arrangements or an excursion booked
through us, you suffer death or personal injury, we will provide you with all
reasonable assistance. In our sole discretion, this may include advice, guidance
and financial assistance with initial legal costs in suing the third party responsible
up to a maximum of £5,000 per booking form total cost to ourselves. We will
be entitled to recover from you any costs we incur in the event of a successful
claim against a third party being made or there being a suitable insurance policy
in force. Assistance with legal costs must be requested within 90 days of the
date of misadventure. (vi) All baggage and personal possessions remain at all
times and in all circumstances at your risk. (vii) Nobody has authority on our
behalf to make any warranty or representation in connection with any holiday other
than those appearing in the brochure or otherwise confirmed in writing by us.
(viii) All holiday arrangements are subject to the conditions of the relevant
supplier, some of which limit or exclude the supplier’s liability to you,
usually in accordance with international conventions. You are
Disputes arising out of, or in connection with, this contract which cannot be
amicably settled may be referred the Chartered Institute of Arbitrators. The scheme
(details on request) provides for a simple and inexpensive method of arbitration
on documents alone with restricted liability on the customer in respect of costs.
The scheme does not apply to claims for an amount greater than £1,500 per
person/£7,500 per booking form, nor to claims which are solely or mainly
in respect of physical injury or illness or the consequences of such injury or
illness. The rules of the scheme provide that the application for arbitration
must be made within 9 months of the date of return from holiday but in special
circumstances it may still be offered outside this period.
Other important information
As you know we are a ground tour operator only, where we do not include flights
as part of your holiday. However we can book flights on your behalf, which are
subject to the airlines booking terms and conditions. Any flight arrangements
we make on your behalf are subject to contract between you and that ATOL flight
company. We cannot be held responsible for any complaints that may arise regarding
your flight. Although we will endeavour to do all we can to help in the case of
The accommodation provided must only be used by the person(s) shown on the booking
form and sub-letting, sharing or assignment is prohibited. Charges will be levied
in resort for any people occupying accommodation who have not been named on the
booking form and on no account may the number of people exceed the maximum occupancy
stated on the website. (a) Hotel accommodation (i) Please bear in mind that hotel
sports and other facilities may occasionally be unavailable due to maintenance,
bad weather or other reasons. Availability may also be limited at the beginning
and end of the season. Lack of availability will not be a breach of contract on
our part. Use of sports facilities can be limited as they are shared amongst the
hotel guests and may incur a fee. At certain hotels, it may be necessary for beginners
to take lessons at a charge before being able to use the sports equipment that
is otherwise available free of charge to hotel guests. Swimming pools are not
heated unless otherwise stated in the brochure description.
(ii) Satellite/cable television, when advertised, may not include access to all
(iii) You must pay for all damage and breakages before vacating your accommodation.
(iv) Where you request a specific room number or accommodation unit, we will endeavor
to confirm this with the accommodation supplier. However, we cannot accept liability
if the requested accommodation is not available or the supplier subsequently makes
any changes to confirmed requests.
(v) The majority of hotels in our programme request that you vacate your accommodation
by midday. However some do require an earlier check out, but will usually provide
a courtesy facility for luggage storage and changing. Please ask at reception
if you wish to utilise this facility. (vi) Star ratings featured against appropriate
hotels are those supplied by relevant tourist authorities. (vii) Those of you
who are single travellers or who wish to occupy accommodation with fewer people
than the number shown on the price panel may feel that the cost per person of
your holiday appears higher than it should be. The reason for this supplement
is that our contract with the owners is based on a price per room while our holidays
are sold per person, including flights and other elements. Therefore the per person
price for a lone traveller includes the entire room cost. This applies both to
single rooms in hotels and self-catering units where, for example, three people
may want to occupy accommodation usually sold for four and priced accordingly.
We do not make additional or excessive profits from these sales, the prices charged
merely reflect the real cost to us. In some hotels there are rooms that are designed
for single occupancy only. In this instance there will normally be a supplement
but usually less than when a single person occupies a double room. These single
rooms are often smaller and sometimes less well appointed. We do not know which
room you will be given as your hotel will usually decide this shortly before you
arrive. Where advertised, “no single room supplements” offers apply
to rooms we have contracted with hotels in advance. If all such rooms have already
been booked, we may be able to request additional rooms but these will be at the
normal full rate and the “no single room supplements” offer will not
apply. (b) Villa accommodation (i) We reserve the right to refuse single sex parties.
(ii) Please note that all accommodation must be vacated by 10.00 a.m. at the latest
on the day of departure. Your cooperation in complying with this condition would
be greatly appreciated in order that properties may be prepared for incoming guests.
(iii) We will add a charge of £3 per person to your booking (non-refundable)
to cover for accidental damage to a value of £200 per person. Damage caused
by negligence or intention is not covered by this charge. Alternatively you may
pay a £500 refundable deposit. This will be returned approximately 28 days
after your return unless the villa is left in an unsatisfactory condition. You
must indicate on your booking form if you wish to take this option. (iv) You must
pay for all damage and breakages before vacating your accommodation.
(v) Pets may only stay in accommodation with our prior approval. An additional
damage deposit may be required.
(vi) Satellite/cable television where available may not include access to all
(vii) Maid service is as stated under each individual property description (except
Italy). For further information see the price guide. Please note that in most
areas maids do not work at weekends or on public holidays.
(viii) Some holidays are restricted to a minimum of two weeks’ duration.
This will either be stated in the brochure description or advised at the time
(ix) Supplements may be charged for the use of facilities not specifically included,
such as heating, air-conditioning, use of a telephone line. Details will be supplied
on request and a deposit may be required. It is your responsibility to ensure
these charges are agreeable to you before use.
19. Car hire and transfers.
Where stated, car hire appropriate to the party size (excluding infants) is included
in the price. Details of insurance cover and any extra charges are shown in car
hire section of the price guide. Where a car is included, unless otherwise specified
in your travel documents, it will be waiting for you at the airport and should
be returned there at the end of the holiday. If you want to have your car delivered
to your accommodation, an extra charge will be payable. Each car hire company
has its own terms concerning the provision and payment of petrol, which is not
included in the holiday cost. Details on individual resorts will be given with
holiday documentation. Cars will be insured locally subject to local requirements
and will be equipped in accordance with that country’s laws. We have arranged
car hire with reputable car hire firms whose standard form of contract (which
may limit or exclude the car hire firm’s liability to you) you will be asked
to sign on arrival. This specifies the minimum required insurance cover (note:
if personal accident insurance is required it is payable on collection of the
car). You should be aware that in certain countries insurance cover will be invalidated
if the driver is found to be under the influence of drugs or alcohol. Further,
car hire firms reserve the right to refuse to hire a car if in their opinion you
are or appear to be under the influence of drugs or alcohol. Additional drivers
may be added to a car rental contract at the point of rental subject to proof
of identity and possession of a valid driving licence. Where a car is not included
in the price, clients will be transferred between the airport and their accommodation
by taxi, minibus or coach. You may be required to share taxis with other clients.
If car hire is required, this may be arranged by special request.
20. Other services.
From time to time, we are asked to assist in requesting the provision of facilities
from third parties in resort. When we are, we will endeavour to assist, on an
ex-gratia and purely discretionary basis. However, it is understood and agreed
that any such services provided by third parties do not form part of the contractual
relationship between you and us and are therefore not subject to these booking
21. Medical problems - suitability.
If you have any medical problem or disability which may affect your holiday, you
must give full details on the booking form at the time of booking. If so required,
we will do our best to advise you as to the suitability of your chosen holiday
on the basis of the information you provide us with. If we feel unable to accommodate
properly your particular needs, we must reserve the right to decline/cancel your
22. Building work and noise.
Building work and the resulting noise from sites adjacent to any properties featured
on the website may occur at any time during the season. Many resorts are continuing
their development and at times local works may be taking place or may be planned.
Where we are aware that such works are likely to occur during your holiday and
may in our opinion significantly affect your enjoyment of it, we will advise you.
If you are unhappy with the situation, we will endeavour to offer you alternative
accommodation (with you paying or receiving a refund in respect of any price difference)
or if we are unable to offer you similar accommodation you may cancel and we will
give you a refund of all monies paid to us excluding insurance premiums and any
amendment charges. As you will appreciate, building works are often carried out
by third parties over whom we have no control. Furthermore they are frequently
intermittent and we may only become aware that they are taking place when they
actually commence. Unless building works are being carried out by our own suppliers
or subcontractors, we regret we cannot pay any compensation or otherwise accept
liability even if you are offered alternative accommodation or a refund as a result.
If the building works are being performed by or on behalf of our own suppliers
or sub-contractors and will have a significant effect on the enjoyment of your
holiday, we will pay you compensation in accordance with, and limited to, the
payments set out in clause 13.
23. Late bookings/ Extra to allocation.
We recommend that bookings be made as early as possible so that you can be sure
of reserving the holiday of your choice on the date of your choice. However, it
is possible for us to accept bookings less than 30 days before departure, but
any charges such as telephone, or fax may be passed on to you. Full payment is
due immediately on booking in this situation. On occasions our contracted flight
allocations may be full. When this occurs we will offer you alternatives, where
possible. As we will incur costs at the reservation stage, a signed booking form
and deposit (or full payment if booking 10 weeks or less before departure) must
have been received by ourselves or your travel agent before we can confirm your
24. Listening facilities.
We may from time to time listen in to reservation calls and record them to monitor
performance or for training purposes.
25. Golf arrangements and tournaments.
All golf bookings including tee times are subject to change. We act in good faith
when booking particular golf courses. However, we reserve the right to change
any golf course booking for whatever reason and to substitute another course.
Reason will normally include course closure due to weather, competitions or redevelopment.
We cannot guarantee tee times or course conditions. Any complaints regarding the
golf course on the day should be made to golf course concerned. We cannot be held
responsible for the weather and as such cannot make reimbursements for interruptions
or alterations to your holiday package. (i) Whenever ‘Free Golf’ is
offered as part of an inclusive holiday, the term ‘Free Golf’ shall
be defined as 1 x 18-hole round of golf per person per night spent at the relevant
hotel, unless otherwise stated.
(iii) The amendment of golfing itineraries and tournament weeks may be necessary
due to course unavailability or failure to achieve the minimum number of entrants
for tournaments. Amendments will be advised to you not less than six weeks before
departure and alternative arrangements offered wherever possible.
(iv) Amendments and cancellations to confirmed golf within 30 days of departure
may be subject to 100% cancellation charges. (v) Vouchers will be issued for green
fees paid to us. These will be dispatched with travel documents or provided in
resort and should be presented at the golf club a minimum of 15 minutes prior
to play commencing.
(vi) Unused vouchers will not be refunded unless course closure has prevented
play. In such cases written confirmation from the club concerned or our local
representative is required before a refund can be made. This also applies to teetimes
booked for the arrival day if unable to play due to delays etc.
(vii) Local golf taxes, golf insurance and federation fees, if applicable, are
payable by you direct to the golf club.
(viii) Most golf courses now require a valid handicap certificate. It is your
responsibility to ensure that a valid certificate is available for presentation
locally if required and that your handicap meets with the requirements of the
particular courses you wish to play.
(ix) Once we have received your instructions by way of the booking form, or any
other notification, in writing, relating to any rounds of golf being booked in
advance, we will invoice the cost of the green fees and/or, the cost of the tournament
or teaching week immediately. This amount will then be due for payment 10 weeks
prior to departure, or if your golf booking is made within 10 weeks before departure,
at the time the booking is made. Starting times and activity entries are only
confirmed once full payment has been received, and no refunds will be made for
alterations or cancellations to the arrangements booked.
(x) Where you request specific start times we will endeavour to arrange these.
We reserve the right to vary both the start times and courses after they have
been confirmed. Golf course management reserve the right to change tee-times at
their discretion without prior notification. You are therefore advised to check
in resort in advance.
(xi) Many courses only permit play as 3 or 4 ball games and golfers booking in
smaller parties may be teamed where necessary. (xii) Unless otherwise stated,
golf carts are not included in the cost.
(xiii) We cannot be held responsible for the actual playing condition of courses,
including changes caused by periodic course maintenance.
26. Data Protection Policy Your booking In order to process your booking and to
ensure that your travel arrangements run smoothly and meet your requirements we
and your travel agent need to use the information you provide such as name, address,
any special needs/dietary requirements etc. We take full responsibility for ensuring
that proper security measures are in place to protect your information. We must
pass the information onto the relevant suppliers of your travel arrangements such
as airlines, hotels, transport companies etc. The information may also be provided
to security or credit checking companies, public authorities such as customs/immigration
if required by them, or as required by law. Additionally, where your holiday is
outside the European Economic Area (EEA), controls on data protection in your
destination may not be as strong as the legal requirements in this country. We
will not however, pass any information onto any person not responsible for your
travel arrangements. This applies to sensitive information that you give to us
such as details of any disabilities, or dietary/religious requirements. (If we
cannot pass this information to the relevant suppliers, whether in the EEA or
not, we cannot provide your booking. In making this booking you consent to this
information being passed on to the relevant persons.)
Your data controller is: UKSG Ltd
You are entitled to a copy of your information held by us. If you would like to
see this please contact us. We may make a small charge for providing this to you.
Financial security All our holidays are fully insured so as
to comply with the Package Travel, Package Holidays and Package Tours Regulations